Terms of Service

Mantle ("we", "us", "our") operates a men's mental health support platform at mantle.au (the "Platform"). We provide:

• A 24/7 AI-assisted voice support line
• Self-paced Academy courses (psychoeducation)
• Brotherhood peer pairing and community
• Member giveaways and benefits

By using our Platform, you agree to these Terms of Service.

Mantle provides peer support and information only. We are NOT:

• A crisis intervention service
• A medical or mental health treatment provider
• A substitute for professional counseling, therapy, or psychiatric care
• Qualified to diagnose mental health conditions or prescribe treatment

Our voice line uses AI technology to provide empathetic listening and resource referral. While our AI is trained on peer support principles, it has limitations and should not be relied upon for clinical advice or emergency support.

If you are in immediate danger or experiencing a mental health crisis:

• Call Triple Zero (000) for police or ambulance
• Call Lifeline (13 11 14) for 24/7 crisis support
• Call 1800RESPECT (1800 737 732) for domestic violence support
• Go to your nearest hospital emergency department

Mantle is not an emergency service and should not be used as a substitute for professional crisis intervention.

Our 24/7 voice support line uses artificial intelligence (AI) to:

• Listen to your concerns
• Provide empathetic responses
• Suggest relevant resources (Academy modules, professional services)
• Escalate to human support when appropriate

Limitations of AI support:

• AI cannot provide therapy, diagnosis, or medical advice
• AI may misunderstand context or nuance
• AI responses are generated based on training data and may not be appropriate for all situations
• Technical failures may occur (connection issues, misinterpretation)

You acknowledge that AI has limitations and agree not to rely solely on AI-generated advice for important decisions.

Call recording: Voice line conversations may be recorded and transcribed for:

• Quality assurance and training purposes
• Safety monitoring (identifying crisis situations)
• Service improvement
• Legal compliance and dispute resolution

Data security: All recordings and transcripts are:

• Encrypted at rest and in transit
• Stored securely with access limited to authorized personnel
• Subject to our Privacy Policy
• Retained only as long as necessary for the purposes above

Your rights: You may request access to, correction of, or deletion of your call data by contacting support@mantle.au.

By using Mantle, you agree to:

• Provide accurate information when creating an account
• Use the service in good faith (not for pranks, harassment, or misuse)
• Respect other members in Brotherhood community spaces
• Not use the Platform for illegal activities
• Seek professional help when appropriate (we will guide you)
• Not hold Mantle liable for outcomes resulting from AI-generated advice

Prohibited conduct:

• Threatening, abusive, or harassing behavior
• Impersonating others or providing false information
• Attempting to hack, reverse-engineer, or exploit the Platform
• Sharing another user's personal information without consent

We reserve the right to suspend or terminate accounts that violate these terms.

Membership tiers: Paid memberships ($19.99-$99.99/month) provide:

• Full access to Academy courses
• Brotherhood pairing priority
• Automatic giveaway draw entries (entry count varies by tier)

Cancellation: You may cancel your membership at any time. No refunds for partial months. Giveaway entries earned during active membership remain valid for current draws.

8.1 Eligibility

• Open to Australian residents aged 18 years or older only
• Employees, contractors, and immediate family members of Mantle are ineligible to enter
• Entrants must have a valid Australian residential address
• Proof of identity and residency may be required before prize distribution

8.2 Entry Methods

• Membership entries: Paid members receive automatic entries based on their subscription tier (Foundation: 5 entries/month, Brotherhood: 10 entries/month, Vanguard: 50 entries/month)
• Direct purchase: Entries may be purchased directly via our giveaway pages. Entry prices and bulk discounts are displayed at the time of purchase
• Bonus entries: Additional entries may be earned by completing Academy modules, referring friends, or participating in community activities

All entries are non-refundable and non-transferable once purchased or allocated.

8.3 Draw Process

• All draws are conducted through TPAL Randomdraws (The Progressive Agency Ltd), an independent draw administration platform
• Draws are conducted using certified random number generation
• Draw dates are published on the giveaway page and may be extended if minimum entry thresholds are not met
• The draw process is audited and recorded for compliance purposes
• Results are final and binding. No correspondence will be entered into regarding draw outcomes

8.4 Winner Notification & Verification

• Winners will be contacted via email and/or phone within 48 hours of the draw
• Winners must respond within 14 days to claim their prize. Failure to respond may result in forfeiture and a redraw
• Winners must provide proof of identity (driver's license or passport) and proof of Australian residency before prize release
• Winners' first names and state of residence will be published on our website and social media

8.5 Prize Details

• Prizes are as described on the giveaway page at the time of entry
• Prizes are non-transferable and non-exchangeable
• Cash alternative: Where stated, winners may opt to receive a cash alternative instead of the physical prize. The cash amount is always lower than the advertised prize value and is final and non-negotiable
• Vehicle prizes: Winners of vehicle prizes are responsible for:
  • Registration and transfer fees
  • Compulsory Third Party (CTP) insurance
  • Stamp duty (varies by state)
  • Comprehensive insurance (recommended but not mandatory)
  • Ongoing maintenance and running costs
• Electronic prizes: Winners of electronics (e.g., gaming consoles) receive the product as described, including any bundled accessories or vouchers
• Mantle reserves the right to substitute a prize of equal or greater value if the advertised prize becomes unavailable

8.6 Tax Implications

• Prizes may be considered assessable income by the Australian Taxation Office (ATO)
• Winners are solely responsible for declaring prize winnings and paying any applicable taxes
• Mantle recommends consulting a tax professional if you win a high-value prize
• Mantle may be required to report prize distributions to the ATO for prizes exceeding certain thresholds

8.7 Use of Winner Information

• By entering, you consent to your first name, state, and prize details being published on our website, social media, and promotional materials
• Winners may be invited (but not required) to provide a testimonial or participate in promotional activities
• Your full personal details will never be published without explicit consent

8.8 Liability & Warranties

• Prizes are provided "as is" with no warranties beyond manufacturer warranties (where applicable)
• Mantle is not liable for any loss, damage, or injury arising from prize acceptance or use
• For vehicle prizes, Mantle is not liable for any defects, mechanical failures, or accidents after handover
• Winners accept prizes at their own risk

8.9 Fraud & Misconduct

• Any fraudulent entries, automated entry systems, or attempts to manipulate the draw will result in immediate disqualification
• Multiple accounts created by the same person to gain additional entries are prohibited
• Mantle reserves the right to verify the legitimacy of entries and disqualify suspicious accounts

8.10 Changes to Draw Terms

• Mantle reserves the right to cancel, modify, or suspend a giveaway if circumstances beyond our control make it impractical to proceed (e.g., supply chain issues, legal changes)
• If a draw is cancelled, all entries will be refunded or transferred to a replacement draw (at entrant's choice)
• Any material changes to draw terms will be communicated via email to all entrants

8.11 Permit & Compliance

• Mantle prize draws are conducted in compliance with relevant Australian state and territory gaming and lottery legislation
• Permits (where required) are obtained before each draw commences
• Draw administration is handled by TPAL Randomdraws. Where a permit or authority is required, Mantle will ensure the relevant draw details are prepared before the draw opens.

8.12 Disputes

• Any disputes regarding draw outcomes, prize eligibility, or these terms will be resolved in accordance with Australian Consumer Law
• Decisions made by the draw administrator (TPAL Randomdraws) are final and binding
• Complaints may be directed to support@mantle.au

To the fullest extent permitted by law:

• Mantle is provided "as is" without warranties of any kind
• We do not guarantee specific outcomes from using our services
• We are not liable for harm resulting from reliance on AI-generated advice
• We are not liable for service interruptions, technical failures, or data loss
• Our total liability to you is limited to the amount you paid for membership in the 12 months prior to the claim (or $100, whichever is greater)

Australian Consumer Law: Nothing in these terms excludes your rights under the Australian Consumer Law, including guarantees that cannot be excluded by law.

If you have a complaint about our service:

1. Email us at support@mantle.au with details of your concern
2. We will acknowledge your complaint within 2 business days
3. We will investigate and respond within 14 business days
4. If unresolved, you may escalate to an external dispute resolution service (we will provide details)

Serious incidents: If you experienced harm or believe our service failed in a critical situation, please contact us immediately at urgent@mantle.au. We take safety concerns very seriously.

Your use of Mantle is subject to our Privacy Policy, which explains:

• What personal information we collect
• How we use and store your data
• Your rights to access, correct, or delete your information
• How we handle sensitive information (mental health data)

Read our full Privacy Policy at mantle.au/privacy

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date.

Material changes (e.g., changes to liability, data use, or service nature) will be communicated via email to active members.

Continued use of Mantle after changes constitutes acceptance of the updated terms.

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising from these terms or your use of Mantle will be subject to the exclusive jurisdiction of the courts of Queensland.

If you have questions about these Terms of Service, contact us at:

Email: support@mantle.au
Urgent concerns: urgent@mantle.au
Website: mantle.au